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Privacy Policy

This privacy policy discloses NetShip’s practices and policies regarding the gathering and dissemination of personal information through its website (www.netship.com) and through its on-line shipping application. We are committed to protecting the privacy of our users and visitors while they interact with this website. This Privacy Policy applies to the website only. We reserve the right to change this Privacy Policy from time to time at our sole discretion and with no further notice. Your use of the website indicates your consent to the Privacy Policy as posted. If you do not agree with this Privacy Policy, you need to immediately stop using this website and our products and/or services.

1. PERSONAL INFORMATION WE COLLECT

When you set up an account with us, or when you process shipments through our website, we collect certain personal information from you. This information includes:

1. your name, address, phone number and email address;
2. credit card information (at time of sign-up);
3. account preferences, including website update information by email;
4. names, titles, business contact information from our corporate and business customer contacts.

This information is collected and used for a number of purposes:

  • To establish and maintain a commercial relationship with you and to provide you with products and services. Personal contact and credit card information is required to process your shipments. Account information is retained by us to enable our website to identify you, to allow you to set up and access your account. This information is used only for such purposes and is only retained in transaction records required for billing, internal management and auditing purposes, unless you are informed otherwise or you provide your consent.
  • To understand your needs and preferences. We maintain a record of the services you receive from us, and we may ask you for additional information so that we can serve you better.
  • To provide you with information you have requested, and to keep you informed with respect to ongoing changes to our website. Your email address will be used to send you occasional announcements regarding our service. You can unsubscribe from such mailings at any time.
  • To develop, enhance or provide new products and services. We may from time to time conduct research and/or request input from our visitors to help us improve our website, products and services in an effort to serve you better. We may also conduct contests. Your participation in such surveys and contests is voluntary. However, your name, address, email and telephone number may be required to take advantage of bonuses or other benefits which are available to survey participants, in which case your contact information will only be used for notification and fulfillment purposes.
  • To manage and administer our business. The nature of the Internet is such that it passively and automatically collects certain information about a user’s traffic patterns, which may be linked to their Internet Protocol (IP) addresses. These are unique Internet “addresses” assigned to all Web users by their Internet Service Providers (ISP). Server logs record statistical information, such as visitors’ IP addresses, type of operating systems, time and duration of visit, web pages requested, and identify visitors by categories such as domains and browser types. These statistics are only used on an aggregate basis and will not contain any information that could identify you personally.
  • To meet legal, regulatory, security and processing requirements (such as in response to a court order), and otherwise as permitted or required by law.

If we intend to use personal information for purposes not identified to you or as set out above, these other purposes will be described to you at the time of collection or before using the information. We will not use your information for any other purpose without your consent.

2. COOKIES

Users also should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of “cookies”. Cookies are small text files containing a unique identification number that identifies your browser - but not you - to our servers each time you visit our website. Cookies are not pervasive or invasive programs that enter a user’s system and damage files. They simply tell us which pages of our website are visited and by how many visitors. Cookies cannot, by themselves, disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number or email address, without your consent.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, you should note that you must have cookies enabled in your browser if you wish to make a purchase on our website, log into your account or download files.

If advertisements appear on this website, they may be delivered to you by the website or by one of our advertising partners. Our advertising partners may set cookies. This website does not have access to or control of the cookies that may be placed by the third party advertising servers of ad partners. Therefore, this Privacy Policy covers the use of cookies by the website but but does not cover the use of cookies by any of its advertisers.

3. THIRD PARTIES’ ACCESS TO INFORMATION

NetShip is not in the business of selling customer information to others. Our customer information is not available for sale to any outside entity. We work with third parties to fulfill certain functions on our behalf, such as providing marketing assistance, analyzing data, preparing and maintaining site content, processing credit card payments, and providing customer service. If you are a supplier, affiliate, partner, sponsor, advertiser, service provider or any other third party agent with access to our customer information, you undertake to keep such information confidential, to take all measures to protect such information as though it were your own confidential information and to use such information to help in the performance of your functions on our behalf, but not for any other purpose. Such information must be returned to us upon the termination of our business relationship or at any other time as requested by us in writing. If you do not agree with the confidentiality obligations in this Privacy Policy, please notify us and refrain from using this website or any of our products or services immediately.

Customer information is a valuable business asset. If for any NetShip transfers or divests itself of its business assets, our customer information will be transferred as one of those business assets.

NetShip will release customer information to the appropriate law enforcement, governmental or other authorities if legally required to do so. NetShip will also release such information if we feel it is necessary in order to protect our rights or the rights of our customers, affiliates, partners or any other party and for purposes of protection from fraud and credit risk.

4. EXTERNAL LINKS

The NetShip website and web application may contain links or references to other websites to which this Privacy Policy does not apply. These sites are not owned or controlled by NetShip, and NetShip is not responsible for the collection, use and disclosure of personal information or the privacy practices of other organizations or other websites to which our site may link to or make reference to.

By using this website and that of any of the carriers we link to, you agree to abide by the privacy obligations relating to such carrier. The links below are for your convenience only, we do not guarantee that they are the most recent version :

Federal Express Internet Privacy Policy
Federal Express Privacy Code
DHL Privacy Policy
Canpar Privacy Policy
UPS Privacy Policy

5. NON-SECURE WEBSITE AREAS

You should be aware that if you voluntarily disclose personally identifiable information (e.g., user name, email address) on non-secure areas of the NetShip website, that information can be collected and correlated and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond the control of NetShip and you agree that it shall not be held responsible for such activity.

6. SECURITY

We store personal, credit card and password information relating to a subscriber on our website in a secure manner. We store such information in a manner not accessible to Web browsers, behind firewall and password protection, or offline.

This site has security measures in place (including the use of Secure Socket Layers (“SSL”) encryption technology) to protect the loss, misuse and alteration of the personal information under our control. All order forms, credit card and billing information are encrypted and are transmitted via a secure server. Employees, agents and affiliates of NetShip who require access to your personal information in order to fulfill their job or contractual requirements will only have access to your personal information to the extent necessary to fulfill such requirements.

While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

7. UPDATING YOUR ACCOUNT INFORMATION

If you wish to update your personal information with us, use the “Account” option after logging in to access your account information and make changes online.

8. REMOVING YOUR ACCOUNT INFORMATION

Upon request, NetShip will use commercially reasonable efforts to functionally delete the user and his or her personal information from our databases. However, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions. You can email us at support@netship.com to request that your account information be deleted from our servers.

9. YOUR CONSENT

Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (e.g. through the website, other electronic means, in writing, including but not limited to a form you may sign describing the intended uses and disclosures of your personal information) or implied (e.g., when you provide information necessary for a product or service you have requested from NetShip). Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). By providing us with your personal information, you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Policy or as otherwise described at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice, however, please note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.

NetShip Inc. does not collect, use or disclose your personal information other than as described in this Privacy Policy without your consent, unless permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example in response to a court order or subpoena, to comply with local or federal regulations, or to collect a debt owed to us.

10. EMAIL CHOICE/OPT-OUT

If you no longer wish to receive updates or notifications from NetShip, you may do so by simply clicking “unsubscribe” in emails sent to you. You may also do so by sending NetShip an email requesting that you be unsubscribed from its email list (see “Contact Information” section below). We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten (10) business days as we process your request.

11. CHILDREN'S PRIVACY AND PARENTAL CONTROLS

We do not solicit any personal information from children. If you are not 18 or older, you are not authorised to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

12. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy please contact:

Email: privacy@netship.com
Telephone: 1.855.638.7447
Address:
903 Decarie Blvd
Suite 203
Saint-Laurent QC H4L 3M3

13. MISCELLANEOUS

The Privacy Policy and Terms of Use, which have been incorporated herein by reference, constitute the entire agreement between you and NetShip with respect to the subject matter hereof and supersedes all prior oral or written agreements concerning such subject matter. The section headings used herein are for convenience only and shall be of no legal force or effect. The invalidity or nullity of any provision of this Policy shall not affect the remaining provisions hereof, which shall continue to have full effect and shall be interpreted as if such invalid or void clause had never been written. The failure of any party to exercise any of its rights under this Policy shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder. This Policy may be adapted to the specific commercial circumstances of certain business arrangements but must be done with NetShip’s express written approval. NetShip is a tradename used by 8326487 Canada Inc.